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Inside Sales Specialist

Location: St. Louis, MO
Type: Full Time
Min. Experience: Mid Level

Job Summary

​Companies hire IMPACT Group to coach their respective employees and relocating family members through change.  During a transition, nationally or across the globe, IMPACT Group provides a dedicated coach to strategically partner with the relocating employee to ensure all the details outside of the moving box are in order at destination; making it easy for families to fully embrace their new life and opportunities. 

As the first point of contact with IMPACT Group, the Transition Services Advisor plays a vital role in the success of the program benefit by converting opportunities into service Accepts.  The Transition Services Advisor has target goals for percentage of authorizations that convert to Accepts.  The Transition Services Advisor has additional duties related to helping the team run smoothly on a day to day basis.

We encourage applicants to visit www.ighr.com to learn more about IMPACT Group’s Relocation service offerings. 

Essential Responsibilities

Convert service opportunities into Accepts

  • Receives notification of service authorization and performs initial outreach via telephone and email communications (outreach may be made to the employee and/or their relocating spouse).
  • Assumes the Accept while empathetically listening to the relocating recipient’s unique needs.
  • Recommends a tailored program benefit mirroring the recipient’s relocation goals and/or career ambitions.
  • Records key recipient information within IMPACT’s proprietary software applications allowing IMPACT Group the ability to assign the most well-suited 1:ME coach.
  • Effectively manages a daily workflow with a proactive and positive attitude.
  • Fosters relationships with external Relocation Coordinators and internal team members.
  • Meets performance goals for percentage of authorizations that convert to Accepts.
  • Performs other duties as requested including other special projects for the team.
  • Attends meetings upon request to represent the Services Initiation Team

Qualifications

  • Bachelor’s degree preferred.

  • Previous experience in Sales, Account Management and/or Business Development required.

  • Track record of success of meeting or exceeding goals across at least two consecutive years in a measurable job.

  • Business savvy – advanced knowledge of career fields and industries.

  • Results-oriented with a strong focus on achieving short- and long-term goals.

  • Strong verbal and written communication skills.

  • Proven ability to quickly build relationships via phone through excellent consultative questioning and listening skills.

  • Experience speaking with people from entry level to senior level roles in a variety of industries highly regarded.

  • Highly organized and able to manage competing priorities amidst high work volume. 

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