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Share your passion at IMPACT Group.

Join our diverse team of dedicated coaches and staff. We’re proud to work together to help thousands of employees move their careers forward every year. To get your own career moving, take a look at our open positions.

EXPLORE OUR COMPANY
Learn more about IMPACT Group.

Manager, Outplacement Coaching

Location: St. louis, MO
Type: Full Time
Min. Experience: Experienced

Are you ready to do more?

  • Do you crave a job where you lead smart people to make an impact on every life they touch?
  • Are you capable of driving for profitability while maintaining a focus on service excellence in a fast-paced, dynamic service environment?  
  • Can you develop relationships with key stakeholders in both sales and operations acting as a bridge between business development and service delivery?  
  • Is multi-tasking one of your super powers, and do you enjoy roles that require agility and flexibility?
  • Are you interested in leading a highly skilled team that operates within the framework of a consistently repeatable process that still allows for individual accountability and direction? 

About IMPACT Group

IMPACT Group, a certified woman-owned career management company, focuses on relocation, talent development, and outplacement solutions.  Our team of 300 individuals is united on one idea: People can succeed, on all levels of personal and professional development, even through difficult career challenges and transitions.

We help companies have the right people, in the right places and at the right time, to deliver the best business results possible.  Our worldwide team of coaches helps our clients’ employees and their families have successful relocations through community acclimation and spouse/partner career support.

IMPACT Group’s philosophy as an organization is to make a difference in each and every life we touch. Our business model emphasizes the importance of showing value to clients while providing the highest quality of services available to developing leaders and transitioning employees and their families.

We are growing and adding a new position to our team to continue to grow our relocation and outplacement solutions and provide amazing support to our clients.  Learn more about us at impactgrouphr.com

Job Summary

Directly leads a functional team comprised of Outplacement Coaches to successfully deliver outplacement programs within quality and operational parameters.  Areas of responsibility include oversight of direct service delivery, assignment of candidates and programs and appropriately addressing and documenting service and workflow.  Researches, evaluates and addresses quality issues. Additionally interfaces with employees and departments across the company to ensure seamless service delivery and billing.  This position can be a telecommuting role, located anywhere in the United States.

Essential Functions

  • Responsible for all aspects of delivering our outplacement solutions, including making consultant assignments.
  • Identifies consultants and provides support for on-site notifications, manager notification planning training and onsite workshops.
  • Oversees outplacement consulting/coaching service delivery, ensuring that guidelines are followed and timely records are maintained including program plans and progress notes.
  • Reviews the record keeping system to manage caseloads and quality.
  • Works with executive management to establish and monitor key performance indicators to ensure quality and productivity.
  • Contributes ideas, best practices and industry knowledge to improve our solutions and quality.
  • Takes an active role in the Client Services management team including participation in meetings aimed at implementing best practices and improving products, delivery and quality, as well as meeting delivery cost objectives.
  • Develops and manages coaching staff to meet resource needs, maximize productivity, maintain cost control and achieve delivery and cost quality objectives.
  • Monitors and maintains the performance of all coaching staff to ensure their productivity is in line with business goals set and agreed upon with senior management.
  • Develops and maintains good business relationships with key internal and external customers.
  • Performs other duties as required. 15% travel required.

Qualifications

  • Bachelor’s degree in business management, social, human services or related field required. 
  • Minimum of three years of experience in directly managing employees.
  • In-depth and up-to-date knowledge and understanding of outplacement coaching.
  • Minimum of five years of experience as a outplacement coach.
  • Experience managing a team/department budgets and gross margins to ensure profitable delivery of outplacement solutions.
  • Experience with project management.
  • Ability to manage and influence internal relationships at all levels.
  • Strong oral and written communication skills.
  • Well-developed analytical ability capable of analyzing problems, discovering root causes and proposing appropriate solutions.
  • Results-oriented with strong focus for achieving short- and long-term goals.

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