Manager, Individual Leadership Coaching
We’re on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of human connections. Join IMPACT Group and you’ll be helping others move their careers forward!
Candidates in the Greater St. Louis, MO Area preferred, especially if they are able to occasionally come into the Chesterfield office. This is a US-based position available to candidates who reside in the following states: AL, CA, FL, GA, IL, MO, MI, NC, NJ, NY, TX, WA. This is a full-time, exempt position with benefits.
Job Summary:
Manages IMPACT Group’s individual coaching practice for individual leadership and executive coaching, collaborates on development of 1:1 leadership development programs, coordinates leadership development pre-sales support for individual coaching programs, provides coaching to leaders and executives and performs special projects.
Key Responsibilities:
Manages executive coaching practice
- Manage executive coaches, providing real-time performance feedback ensuring coaches deliver quality work per client and IMPACT Group specifications and keeps required documentation.
- Coordinate coaching guides and supporting materials for coaching programs.
- Manage quality management for programs.
- Hire, train, onboard and mentor coaches.
- Guide and advise coaches on troubleshooting issues and challenging coaching situations.
- Maintain open communication and positive relationships with coaches including hosting quarterly coach networking / development forum.
- Quantify and communicate results to client or to sales for delivery to clients.
- Maintain profitability / margins in executive coaching program, including setting coach rates, invoicing schedules and approving client invoices.
- Provide direct client support and maintains responsive communication for key Executive Coaching accounts.
- Oversee scalable coaching and LeaderQ, ensuring high-quality coaching experiences and measurable outcomes.
- Create delivery and program management processes for technology enabled programs.
- Develop and refine coaching frameworks, methodologies and best practices to ensure consistency, quality and effectiveness across coaches.
- Build, train and manage a network of geographically dispersed coaches, ensuring alignment with program standards and client needs.
- Establish metrics, reporting and analytics to demonstrate coaching impact and ROI for clients and internal stakeholders.
Coordinates leadership development pre-sales support for 1:1 coaching program sales
- Coordinate subject matter experts for sales calls when approved.
- Serve as subject matter expert as needed in sales processes; effectively consults, guides and influences clients to enhance program sales.
- Consult on development of proposals and statements of work.
- Evaluate and establish pricing for programs within established ranges in collaboration with other team members.
- Maintain a small coaching caseload for scalable and mid-level programs.
- Develop, manage and complete special projects as assigned with a keen eye on quality, project management, change management, innovation, results, and strategic growth.
- Support relocation and / or outplacement coaching solution lines during peak volumes.
Qualifications:
- 5+ years of experience working in Talent & Leadership Development or related field.
- Must have led others at a manager level or above in a corporate business environment; managing independent contractors preferred
- 5+ years of experience as a leadership and executive coach who coaches director level and above individuals.
- Coaching certification required; ICF certification highly regarded.
- Experience supporting sales team from a subject matter expertise perspective.
- Instructional design experience building training programs and experience delivering and facilitating programs highly regarded.
- Dynamic, interactive workshop facilitation skills and significant workshop facilitation experience with audiences from a variety of industries and levels.
- Project management and change management skills and experience, including ability to make decisions, manage timelines and respond to client requests.
- Experience in supervising, evaluating, coaching and guiding others required.
- Consultative business development experience, including contributing to/developing proposals and assisting in closing business.
- Exceptional ability to quickly learn the business strategy, approach and culture of various clients.
- Charismatic and collaborative leadership style with a history of enthusiastic growth and development of employees and cross-functional teams.
- Excellent written and oral communication skills. Skilled in creating written materials using MS Word, Excel, and PowerPoint which project a professional image.
- Works independently; resourceful; enjoys working in a fast-paced environment with tight timelines; able to navigate and make decisions in novel situations amidst a level of ambiguity.
- Deep knowledge of current leadership, human resources and talent development trends.
- Experience working with global clients and colleagues preferred.
- At least 5% of overnight travel as required based on client needs.
- Enjoy working in a fast paced environment with tight timelines; able to navigate and make decisions in novel situations amidst a level of ambiguity.
- Deep knowledge of current leadership, human resources and talent development trends.
- Experience managing and motivating a group of geographically dispersed, remote coaches.
- Exceptional ability to quickly learn the business strategy, approach and culture of various clients.
- A positive attitude, creative mindset and the ability to anticipate client needs and quickly problem solve and provide a variety of solutions.
- Outgoing and charismatic leadership style with a history of instilling and promoting enthusiasm for the business among subordinates, peers and vendors.
Please read more about us at http://www.impactgrouphr.com/
At IMPACT Group, we believe that diversity drives innovation—and that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between.
We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members—whether in-office or remote—can contribute fully and thrive.
Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, we’ll partner with you to ensure a barrier-free experience.
We know that people are at the heart of every successful transition—whether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe.
Applicant Data Disclosure & Privacy Notice (GDPR + CPRA)
This Applicant Data Disclosure & Privacy Notice (“Notice”) explains how IMPACT Group (“Company,” “we,” “our,” or “us”) collects, uses, shares, retains, and protects personal data in connection with our recruiting and hiring process, including when you apply for a job through our applicant tracking system (“ATS”).
This Notice applies to applicants, candidates, and individuals interacting with our recruitment process (“Applicants”).
1) Who We Are (Controller / Business)
Company Name: IMPACT Group
Address: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United States
Email: hresources@impactgrouphr.com
Phone: + 1 800-420-2420
GDPR Data Controller
For individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland, IMPACT Group is the data controller of your personal data.
California CPRA Business
For California residents, IMPACT Group is a “business” as defined under the California Privacy Rights Act (“CPRA”).
2) Categories of Personal Data We Collect
We may collect the following categories of personal data from you, depending on the role and recruitment stage:
A. Identifiers & Contact Information
• Name, email address, phone number
• Mailing address (if provided)
• Online identifiers (e.g., IP address, device identifiers)
B. Professional & Employment-Related Information
• Resume/CV, cover letter, work history, education
• Certifications, languages, skills, portfolio, writing samples
• References and referral information (if provided)
C. Recruiting Process Information
• Interview notes, assessment results, communications
• Application status, scheduling history, outcomes
D. Sensitive Personal Information (Only When Permitted/Required)
We may collect limited sensitive personal data only where permitted by law and/or relevant to the hiring process, such as:
• Disability or accommodation needs
• Work authorization/immigration status (as required)
• Diversity/equal opportunity data (optional, where applicable)
• Background check results (only after applicable notice/authorization)
We do not use sensitive personal information to infer characteristics about you for unrelated purposes.
E. Technical & Usage Data (ATS and Website)
• Log data, browser type, operating system
• Interaction data within our career site/ATS
3) Sources of Personal Data
We collect personal data from:
• You directly (applications, communications, interviews)
• Recruiting sources you authorize (e.g., LinkedIn or job boards)
• Referees you provide (where permitted)
• Service providers supporting recruiting (e.g., ATS, assessments)
• Background check providers (only where applicable and authorized)
4) Purposes for Using Personal Data
We use your personal data to:
1. Process your application and evaluate your qualifications
2. Communicate with you about roles, interviews, and outcomes
3. Conduct interviews and assessments (where applicable)
4. Verify information provided (e.g., references, work eligibility)
5. Perform background checks (only when permitted/authorized)
6. Comply with legal obligations, including employment and recordkeeping laws
7. Improve our recruiting process, including system administration, analytics, and security
8. Maintain talent pools (with your consent where required)
5) Legal Bases for Processing (GDPR)
If you are located in the EEA/UK/Switzerland, we process your personal data under one or more of these legal bases:
• Legitimate Interests: to manage recruitment, assess candidates, and secure our systems
• Contract / Pre-contractual Steps: to take steps at your request prior to entering an employment contract
• Legal Obligation: to comply with employment, tax, immigration, and equal opportunity laws
• Consent: for certain optional activities (e.g., keeping you in a talent pool, diversity data where required)
You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
6) CPRA Notice at Collection (California Applicants)
If you are a California resident, the CPRA requires that we disclose the categories of personal information collected and the purposes for which it is used.
We collect the categories listed in Section 2 above for the business purposes described in Section 4, including:
• recruiting and hiring decisions,
• security and fraud prevention,
• legal compliance,
• internal operational purposes.
We do not sell your personal information.
We do not share your personal information for cross-context behavioral advertising (as defined by the CPRA).
7) How We Disclose/Share Personal Data
We may disclose personal data to:
A. Internal Stakeholders
• HR, recruiting staff, hiring managers, and interviewers
• Internal legal, IT, finance, and security staff (as needed)
B. Service Providers / Processors
We use vetted third-party providers that support recruitment, such as:
• Applicant Tracking System provider
• Interview scheduling tools
• Video conferencing platforms
• Skills/assessment providers
• Background check providers (where applicable)
These parties are required to use personal data only to provide services to us and to protect it appropriately.
C. Legal and Compliance Disclosures
We may disclose data if required to comply with law, regulation, legal process, or government requests, or to protect rights and safety.
D. Corporate Transactions
If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to confidentiality protections.
8) Automated Decision-Making
We do not make hiring decisions based solely on automated decision-making that produces legal or similarly significant effects.
If we use automated tools to assist with recruiting (for example, to help sort applications), they are used with human review and appropriate safeguards.
9) Data Retention
We retain applicant data only as long as reasonably necessary for recruiting and legal compliance.
Typical retention periods:
• Unsuccessful candidates: [e.g., 1–3 years] after the hiring decision
• Hired candidates: data may be transferred into personnel files and retained per employment record retention rules
• Talent pools: retained until you request deletion or after [e.g., 2 years] of inactivity, whichever occurs first
Retention may vary by jurisdiction and legal requirements.
10) International Transfers (GDPR)
Because we are U.S.-based, your information may be transferred to and processed in the United States or other countries where we or our service providers operate.
Where required under GDPR, we use appropriate safeguards such as:
• Standard Contractual Clauses (SCCs) approved by the European Commission, and/or
• Other legally recognized transfer mechanisms
You may request more information about these safeguards by contacting us.
11) Your Rights
A. GDPR Rights (EEA/UK/Switzerland)
You may have the right to:
• Access your personal data
• Correct inaccurate or incomplete personal data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing (including based on legitimate interests)
• Data portability (where applicable)
• Lodge a complaint with your local supervisory authority
B. CPRA Rights (California Residents)
You may have the right to:
• Know what personal information we collect, use, and disclose
• Access specific pieces of personal information
• Delete personal information (subject to exceptions)
• Correct inaccurate personal information
• Limit the use and disclosure of sensitive personal information (where applicable)
• Not be discriminated against for exercising your privacy rights
To exercise your rights, contact us using the information in Section 12.
12) How to Submit a Privacy Request
To exercise privacy rights, please contact:
Email: hresources@impactgrouphr.com
Subject Line: “Applicant Privacy Request”
Mail: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United States
We may need to verify your identity before fulfilling your request. If you use an authorized agent (California), we may request proof of authorization.
13) Security Measures
We use reasonable administrative, technical, and organizational safeguards designed to protect applicant data, such as access controls, encryption (where appropriate), and vendor security requirements.
No system can be guaranteed 100% secure, but we work to protect your personal data against unauthorized access, loss, misuse, or alteration.
14) Equal Opportunity and Optional Demographic Data
Where permitted or required, we may request optional demographic information (e.g., gender, race/ethnicity, disability status) to support equal employment opportunity reporting and diversity initiatives.
Providing this information is voluntary (where applicable) and will not affect hiring decisions.
15) Children’s Privacy
Our recruiting process is not intended for children under 16, and we do not knowingly collect personal data from children through our ATS.
16) Changes to This Notice
We may update this Notice periodically. If we make material changes, we will post the updated Notice with a revised effective date.